Please make sure to include original packaging, cables and power adapters when sending the device to us. Please make sure to register your Money-back claim within 21 days from the date of invoice. Any claims raised beyond this timeline shall not be entertained.
- Only requests raised within 21 days from the date of invoice shall be considered for refund.
- After raising the refund request, it is client’s responsibility to send the device including original packaging, cables and power adapters to us on the address mentioned in Shipping Info.
- The refund shall be processed within 48 business hours after the device is received at our end.
- In case the device is found to be physically damaged, deduction may get charged from the refund amount. The extent of deduction shall depend on the actual damage and at sole discretion of Spectra.
- Refund amount shall be after deduction of Payment Gateway charges (Usually between 2.4% to 3.6% based on your mode of payment)
- The refund shall be processed via the same mode as original payment.
- Please allow 5-6 days for the payment to reflect in your bank account.
